Have questions? Speak to a human on (09) 378 9823, 9am-4pm.

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File Set-Up & Test Printing

It depends on the size you are wanting to print but 300dpi is good for most sizes, if you are unsure about how your file will print at a certain size you can always email us to ask or come in with the file and we can make recommendations.

RGB, sRGB or Adobe RGB is the colour profile needed for printing your files accurately.

JPEGs or TIFFs, PDF’s are also okay, make sure when saving your PDF's remove ‘photoshop editing capabilities’ to reduce your file size. Always flatten your files so they are not caring unnecessary data. Visit our print file & image template page for a quick checklist.

Yes you can. For testing colour we recommend ordering the smallest size print for the paper you want to print on. For testing the quality of an image we suggest ordering a Test Strip, we’ll print 100mm test strip on the paper of your choice. Testing prints will answer a lot of your questions when starting out and allow you to make sure your files are perfect and ready for printing.

We can only print what is in your finished file. If your image doesn’t already have a white border in it you will need to add one to the image yourself. This can be done simply in photoshop or with a little help from a friend.

No we don’t offer scanning, but we can recommend Arts Diary for photography of paintings or Digital Darkroom for scanning of pieces on paper. Once you have your files come see us about printing them.

We recommend using either Dropbox or WeTransfer. When ordering your print online simply copy the url link to your print files and then paste it into the ‘Your Print File URL’ field on the product page. This will save you time and keeps your files secure. If your file is under 10MB you can email it to us, in the ‘Your Print File URL’ field simply type ‘will email’, in your email reference your order number so we know which file to print.

We offer basic free file set up if you need it. Things like cropping, simple retouching (e.g brightening, contrast or saturation) and cropping. Contact us before you place your order if you need some file set up support. However we don't offer highend artworking services at this stage, like colour-matching and clear cutting

Ordering & Payment

Once you have your files ready you can place your order through our online store. Simply choose your paper and print size, pop your print info i.e, file name, URL, finishing, etc into the correct fields and add the item to cart. Once you have added all the items you want to your cart you can checkout.

Choosing your paper is important as each one offers something different. You can read more about our papers here. If you need a bit more help deciding we have FREE Paper Sample packs available to order here or come in to the gallery and pick one up.

Yes we offer bulk discounts. Check our homepage for our bulk order discount codes. They are only avaible for unframed print orders.

Yes, just select 'Collect' as you shipping method during checkout.

Yes, when you place your order leave a note during checkout that says your customer will be collecting. You need to give your Artist Services order number to your customer, wihtout it they wont be able to collect your order. It's also a good idea to make them aware of our opening times.

Yes. Once we have confirmed the details for your order we will email you an invoice to pay, your order once paid goes in to the queue to be fulfilled. Please note if place your order online we can process it quicker.

Yes. Call us on +649 378 9823. We will create your order while on the phone to you so have your credit or debit card handy and your order details ready beofe calling.

Yes, we can do same day orders for unframed prints, but not framed prints. You need to call us first to check as it does depend on the days workflow +64 9 378-9823.

Yes. Send us your branding to include in your orders i.e stickers, postcard, authenticity certificate. The when placing orders online select 'Yes, please add my branding' from the Branding dropdown. If you do not choose a branding option then no branding will be applied.

Yes, just leave a message in the marked area during checkout when placing your order. 
For hands-free editioning of your art prints, send us pre-signed authentication certificates. We will put these inside the prints when packaged or apply to the back of your framed prints.

Yes, enter your customers details in Shipping during checkout. Keep your information in the Billing section so we know it's your order.

Yes, we never include invoices or order confirmations with shipped parcels so your customer won't see any pricing or order details.

New Zealand
Unframed orders - 2-4 business days
Framed orders - 5-7 business days
Large framed orders - 10-12 business days
Custom framed orders - 12-14 business days

Payment is made securely when you place your order online or over the phone. We can accept credit/debit card, PayPal or Internet Banking. All prices include GST are stated and charged in New Zealand Dollars (NZD).

Resources & Website Content

Yes, you can use the images and copy on this website for your own website. We prefer if you credit us but it is not required. You can download them all here.

Yes. Our name is well-known in the industry and it can help provide trust for your customers buying your art prints.

Shipping Information

Place you orders before the below dates for Christmas. Due to Covid restrictions there are major delays and we cannot guarantee international order arrival.

International - 12/11
Australia - 5/12
NZ A0 Framed- 29/11
NZ A4 - A1 Framed - 16/12
NZ Unframed - 19/12

*note add 4 days to RD addresses

New Zealand
Unframed prints are shipped within 5 days.
Simple framed prints are shipped within 10 days.
Floated/matted or set back framed prints are shipped within 21 days.

Please allow more time if you have 5+ framed prints in your order.

Unframed prints are shipped within 5 days.

Unframed prints are shipped within 5 days.

Unfortunately no, we need a physical postal address to be able to courier your order. If you do not have a physical address let us know and we can send via Post Office, please note this service can take 2 days longer than normal delivery times.

Unframed A4, A3, A2 prints are sent flat in a plastic sleeve with backing board between two pieces of corrugated cardboard and placed in a mailer bag or wrapped in brown paper. Unframed A1-A0 prints are rolled with acid-free tissue and brown paper and put into a tube. All framed prints are cardboard cornered, a piece of stiff card is secured over the glass then bubble wrapped and put in a custom fit box and marked with fragile tape.

You will be emailed a tracking link once your order is picked up by our courier. International orders that select an untracked service will not receive a tracking link.

Yes, only for unframed prints. All international orders are shipped using NZ Post and are tracked and insured.

We use Post Haste to ship our New Zealand orders Monday to Friday on a signature-required service, someone will need to be home to sign for the delivery otherwise a card to call will be left. If you don't want a signature-required service please leave a note in the gift message box during checkout instructing a safe place for the driver to leave your parcel i.e somewhere dry and sheltered. All international orders are shipped using NZ Post and may be passed on to a National carrier once in the country of destination. Please note if you choose this option your order is not insured if lost.

Yes, when you place your order leave a note during checkout that says your customer will be collecting. You need to give your Artist Services order number to your customer, wihtout it they wont be able to collect your order. It's also a good idea to make them aware of our opening times.

Returns & Replacements

Sorry, we mixed up your order. Please get in touch with us and we will organise a collection if needed and get your correct order out to you as soon as possible.

Lost or damaged orders are replaced for free. Please contact us within 7 days of receiving your order. This is void if you choose a non-signature required service.

We encourage all artist to triple check their files or order test prints before placing orders. Unfortunately we can't replace orders if the error is in the file.

Framing Information

Yes we do! You can choose between our options for frame mouldings and colours when you are ordering your prints. You can read more information on framing here.

We use ’Simple’ style framing on all framed art prints ordered on our Artist Services website, this is where the print is framed straight in against the glass without a mat. We can also custom frame your art prints just email us at info@artistservices.co.nz for pricing or to order a custom frame. You can read more information on our framing here.