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Order & Payment Information

Please call us for same day orders, we will do our best to accommodate. Unframed prints can be ready much quicker than framed prints. If we go out of our way to get an order ready for you same day, we like cookies and shout outs on Instagram!

Yes, just select this option during checkout.

Yes, we accept orders by email. You will be invoiced once your order is shipped and payment terms are 7 days. Please note if your order is placed online we will process it quicker.

Yes. Payment is required over the phone when your order is placed.

Yes, there is a "Branding" option when ordering online. Make sure you send us your branding (stickers, postcards etc) in advance. If you do not choose a branding option then no branding will be applied.

Yes, you can use the images and copy on this website for your own website. We prefer if you credit us but it is not required.

Yes, just leave a message in the marked area during checkout when placing your order. 
For hands-free editioning of your art prints, send us pre-signed authentication certificates. We will put these inside the prints when packaged or apply to the back of your framed prints.

PDFs, JPEGs or TIFFs. When saving PDF's remove "photoshop editing capabilities" to reduce your file size. Flatten your files so they are not caring unnecessary data. Visit our print file & image template page for a quick checklist.

We highly recommend using dropbox and simply copying/pasting the url link to your print files on the product page in the field "print file URL". This will save you time and keeps your files secure. If your file is under 10MB you can just email it to us. Enter "will send" in the print file URL field and make sure you reference your order number in your email.

We never include hard copies of order details with your order. 

No, but if you need to make sure your art will print how you want it, start by printing some small sizes on the cheapest paper. This will answer a lot of your questions when starting out. Then tweak your print files to get the results you are after. Every artist has different print requirements, so we make sure our printers stay constant, and each individual artist edits their files for desired results.

Not at this stage, but we are working on it. Find that designer friend to give you a lesson or binge some youtube videos and learn on the go (that's what we did, and it's quite a fast way to learn)

Payment is made when you place your order online or over the phone. We offer credit/debit card, paypal or internet banking. All prices include GST are stated and charged in New Zealand Dollars (NZD).

Yes, absolutely. Our name is well-known in the industry and it can help provide trust for your customers buying your art prints.

Shipping Information

You can find our shipping rates on our shipping page.

Most orders are fulfilled within 2-4 days. A1, A0 & custom sized unframed & framed orders take 3-7 days depending on the number of prints ordered. For large orders like exhibitions and markets, please allow 10 days. Leave a note with your order if you need it quickly and we will do our best to meet your request.

Sizes A4 - A2 are shipped flat, A1 and above are shipped rolled in tubes. Framed prints are cornered with stiff card over the glass, bubble wrapped and then custom boxed.

No. Artist Services is aimed to provide independent artists a risk-free option to sell their art independently. At endemicworld, we already have a busy gallery and are unable to assist your customers as well.

Shipping is with Posthaste. Orders are shipped on a signature-required service. Please add a note in the gift message area if you don't want a signature-required service. If you choose this option your order is not insured if lost.

Lost or damaged orders are replaced for free. Please contact us within 7 days of receiving your order. This is void if you choose a non-signature required service.

Yes, but only unframed prints. All international orders are shipped using NZ Post. Australian orders are tracked and other countries you have the option of standard mail or tracked/insured courier not tracked.

Printing & Framing Information

Browse all of our printing & framing products.

Visit our Fine Art Printing pagefor more information about printing.

Visit our Framing page for more information about framing.