We want our customers to be happy all the time. That's why we offer an easy 7 day replacement policy. Lost, damaged, faulty or incorrect orders are replaced for free. Please contact us within 7 days of receiving your order. This is void if you choose a non-signature required service.
Special Note:
We are unable to offer refunds or replacements of orders if your customer changes their mind or wishes to swap a size etc. This is the nature of on-demand manufacturing.
On rare occasions this may happen to you, so we recommend using any returned goods as giveaways or a 'special deal on a pre-loved work' to turn into a clever marketing tool. Simply be transparent with your community of customers/followers and be happily surprised how this can turn what may have been a meh experience into a wahoo one.
One last tip, make sure you have an up to date and clearly visible 'Return Policy' on your online store if you have one. :-)
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